Privacy policy
Privacy Statement
The Privacy Policy describes how www.momo-cotton.pt (the "Site" or "we") collects, uses and discloses your Personal Information when you visit or make a purchase from the Site.
Collection of Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information". Please see the list below for more information about the Personal Information we collect and why.
Device Information
Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of Collection: To accurately load the Site for you, and to perform analysis on Site usage in order to optimize our Site.
Collection Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for commercial purposes: shared with our Shopify processor, Google and Facebook.
Order Information
- Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers or data relevant to the payment method chosen), email address, and phone number.
- Purpose of collection: to provide you with products or services to fulfill our contract, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in accordance with preferences you have shared with us, provide you with information or advertising related to our products or services.
- Source of collection: collected from you.
- Disclosure for commercial purposes: shared with our Shopify processor as well as any party involved in customer fulfillment or service.
Customer support information
- Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers or data relevant to the payment method chosen), email address, and phone number.
- Purpose of collection: to provide customer support.
- Source of collection: collected from the customer.
- Disclosure for a commercial purpose: shared with any party involved in providing customer service.
Sharing personal information
We share your Personal Information with service providers to help us deliver our services and fulfil our contracts with you as described above. For example:
- We use Shopify to power our online shop. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or another lawful request for information we receive, or to protect our rights otherwise.
- We may share your Personal Information with the service providers listed above to fulfill your order and provide you with customer service.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You you can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You may opt-out of targeted advertising:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
In addition, you may opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.
Use of Personal Information
We use your personal information to provide you with our services, which include: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you updated on new products, services, and offers.
Legal basis
Under the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following legal bases
- Your consent;
- The performance of the contract between you and the Site;
- To comply with our legal obligations;
- To protect your vital interests;
- To carry out a task in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Withholding
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to delete that information. For more information about your right of erasure, please see the section 'Your rights' below.
Automatic decision making
If you are an EEA resident, you have the right to object to processing based solely on automated decision making (which includes profiling) where that decision making has a legal effect on you or significantly affects you.
We do make fully automated decisions that have a legal or otherwise significant effect using customer data.
Our Shopify processor uses limited automated decision making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision making include:
- Temporary list of IP addresses associated with repeated failed transactions. This denilist persists for a small number of hours.
- Temporary list of credit cards associated with denilisted IP addresses. This denilist persists for a small number of days.
Your rights
GDPR
If you are resident in the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to request that your Personal Information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information below.
Your Personal Information will initially be processed in Ireland and will then be transferred outside Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers are GDPR compliant, please see Shopify's GDPR White Paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a California resident, you have the right to access the Personal Information we hold about you (also known as the "Right to Know"), to port it to a new service, and to request that your Personal Information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information below.
If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, social media or content cookies. Cookies make your browsing experience better by enabling the website to remember your actions and preferences (such as login and region selection). This means you do not have to re-enter this information each time you return to the site or navigate from one page to another. Cookies also provide information about how people use the website, for example, if it is their first time visiting the site or if they are frequent visitors.
We use the following cookies to optimise your experience on our Site and to provide our services.
Cookies required for the operation of the shop
| Name | Function |
|---|---|
| _ab | Used in connection with administration access. |
| _secure_session_id | Used in connection with navigation through a shop. |
| cart | Used in connection with the shopping cart. |
| cart_sig | Used in connection with the shopping cart. |
| cart_ts | Used in connection with the shopping cart. |
| checkout_token | Used in connection with the shopping cart. |
| secret | Used in connection with the shopping cart. |
| secure_customer_sig | Used in connection with the customer login. |
| storefront_digest | Used in connection with the customer login. |
| _shopify_u | Used to facilitate the updating of customer account information. |
Reporting and Analysis
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Tracking pages |
| _orig_referrer | Tracking pages |
| _s | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analysis regarding marketing and referrals. |
| _shopify_sa_t | Shopify analysis regarding marketing and referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
| _ga | Google Analytics. |
| _fbp | Facebook pixel. |
| _fbc |
Facebook pixel. |
How long a cookie stays on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in a number of ways. Keep in mind that removing or blocking cookies may negatively affect your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser's controls, often found in your browser's "Tools" or "Preferences" menu. Further information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser's help file or via websites such as www.allaboutcookies.org.
In addition, please note that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt-out of certain information use by these parties, please follow the instructions in the "Behavioral Advertising" section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not change our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@momo-cotton.pt.
Last updated: March 2022
If you are not satisfied with our response to your complaint, you have the right to submit your complaint to the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:
https://www.cnpd.pt/cidadaos/participacoes/